About Our Company
Experience, Professionalism, Personalized Service… Guaranteed !
- We are committed to providing 100% Customer Satisfaction.
- We guarantee to work with you in every way possible to ensure your satisfaction and to fulfill every aspect of the quote we submit to you so that you are 100% satisfied with the final project.
- We guarantee that your project will be of the highest quality and will be presented to you on-time and within the budget you have given us on.
- We guarantee that at no time will you be billed for additional work unless you have specifically requested additional work be performed and you have pre-approved this request in writing.
What to expect…
What you can expect to get from Abke Design is… experience, professionalism, original design, personal attention to your project, our guarantee of your satisfaction and the knowledge and security of knowing that we will be here to assist you whenever you need us to… now or a year from now.
We understand that the Internet world brings a variety of unfamiliar terms, some of these terms may seem confusing or may require further clarification. If this is the case, by all means don’t be afraid to ask questions. We believe that one of the best services we can offer our clients is knowledge. We will walk you through the process and answer all of your questions along the way. If you intend on maintaining the site yourself, we will even go as far as showing you how or you can delegate that process to us.
We love what we do and we are very customer-oriented. We want our customers to be happy and we will go out of our way to ensure that they are happy.
We have been in business for over 20 years and have a very high client retention ratio with many of the same clients we had when we started.
Please read our Client Testimonials to see what others have said about our services.
Exceptions to the rule…
Why a “99% Client Retention Ratio” and not 100%?
100% would be wonderful but in the real world, it isn’t realistic and anyone claiming 100% is just not being truthful. Sure 100% looks better, but we believe in honesty.
Over the last 20 years, there have been a few customers that no matter what we do to make them happy, their expectations go far beyond the scope of the project or what was originally quoted on their project and they always want more, otherwise known as “scope creep“.
We try to be as understanding and flexible as possible but please be realistic with your requests and understand that we too are running a business. It’s one thing to ask for tweaks and small adjustments here and there but it’s unreasonable to request us to work an additional 40 hours on a project and go far beyond what was originally quoted, without expected us to charge for the additional time spent.
If such a situation arises, you will be informed in advance, before any additional work is preformed, that any new requests may be out of the original scope of work and additional costs may apply.
I have worked with Abke Publishing & Graphic Services since 2001, during which time they have provided my business with excellent support in the areas of website engineering, site optimization, search engine analysis and site submissions. Their work has been a major factor in our website’s success.David Hammel Forensics, PLLC
I can confidently recommend Abke Publishing & Graphic Services as a solid and reliable supplier, and experts in their field.
Lisa is great! She will go out of the way and take time with you to help with whatever you need. She is very efficient and answers emails and questions right away.Artisian Construction Company
If I have a quick question or need her to show me something, she is there to help right away. She is so easy to work with.
I highly recommend her for any website or logo design.
Lisa Abke created an art website for me after a long standing and well known restaurant owner referred me to her.Lamujoart - Art by Laurie Mueller
Lisa was extremely professional and patient and worked closely with me in setting up the website. She took my questions very seriously.
To this day, she responds asap if I have questions or concerns, and I feel a tremendous sense of security knowing she is there.
She is knowledgeable, caring, and reasonable.
I hope to be associated with her for many years to come!
You made the entire process of having a website easy. I'm still learning about the Internet and thanks to you, I'm a part of it.
I love the way my site looks and the information I'm able to provide and receive from thousands of people. I also truly appreciate how easy you are to work with. Not once have I ever felt that I was bothering you (and we know how many questions I've had).
I have recommended you to friends in need of Web Design services. You are so knowledgeable and certainly easy to work with. Once my new site has been transferred, I'll be sure to pass on the URL
A+ - Excellent service! Couldn't have asked for more!Schoenhals Elementary School
I have worked with Lisa Abke on numerous websites in the last 8 to 10 years.Seal It Green Sealants
In the numerous businesses I own, I have found a group of people that I would never change... Lisa is number one on the list.
Honesty with integrity to a degree that is unmatched. A one-man army with the highest standard of work ethics.
Lisa will not only get the job done, it will be done to impeccable standards.
Lisa also helped me to understand internet language (SEO, H1 tags etc.) Thanks for everything Lisa.
I have 3 new websites I will be starting soon with other partners and I demanded Lisa run the show.